Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good and quality product
Equipped weight 2.1 kg. .. wonderful power button-right then up and tilt until Click)))
Everything is fine! Delivery 4 days, Arkhangelsk region.
Everything is fine, good quality, I order not the first time
Corresponds to the description. Fast shipping. Packed well. Seller recommend.
Good thing. The farm is definitely useful.
Very not satisfied, receiving the goods. the store did not send the code of receipt. the goods itself are good.
As ordered 4am. Hour. so sent works well thanks
Well, all the hood, it works, about this ear is already so many reviews and reviews, I can hardly add something new. All the good!
Everything corresponds to the description, then only time will show
Delivery of a bull in Ukraine, ukrpochtoyu, approx. In the Dili without punching, the view of unliquidated Ness, pratzew. To finish masivna and the importance of the Bulgarian.
после оплаты отправили на следующий день. ждал неделю. качество УШМ хорошее. единственный дефект был что диск крутился в другую сторону ))) написал продавцу и продавец ответил на следующий день... попросил чтобы я отнес в ремонт и продавец вернет сумму за ремонт... продавец вернул сумму оплаченную за ремонт... заказываю уже не первый инструмент, но проблема только была с этим и решилась без проблем. продавец ответственный и это радует... всем добра)))
Magnificent Tool, powerful, comfortable, manageable. A 10
Saw, if slowly, then thick metal! Heavy of course. Disks in a set of good quality. Another suitcase is plastic!
The main thing is peeling, what else is needed, of course, the stopper on the thread is strong, shortened the hairpin and twisted the self-locking nut, the casing now prevents the. requested to put the battery on 4000mAh, the store refused, says in the kit comes 3000. Delivery 5 Day Go home.
Quickly, the price in the share of norms, works, and it pleases, respect
Rodstvenik takuyuge ordered, I used it, I liked it, and ordered it. To this quality, the price is not overstated and the rest is all-visor for me! I am happy!
Quality assembly, native Akum for 3 Ah, the second for 4 AH, received in Ufa for a week, bought on sale for 4550 rubles. (not enough only bags as a gift))) in general, I'm happy with the purchase. At first I thought the price was too high, but after receiving and working I realized that it was a cool wireless tool for such money!
Very fast delivery. Like everything is right. Work truth has not yet tried
Delivery to Samara 7 days, through Pyaterochka. Everything corresponds to the description.
With very accurate Ali in the ever at the soonest Ohm real days only to Oh dani Hang 봣 having used well operation.
Excellent ears for cutting bolts, reinforcement, and other not particularly thick metal. For stripping surfaces is generally an excellent option. The question is only how much is the battery enough?
Thank you beautiful product
заказал по ошибке, продавец без проблем сделал возврат. сам инструмент нормальный
Delivery to Odessa-19 days. When promised from 1 to 8 days. the track is not tracked, the store replied with standard phrases (type: wait we work) ordered delivery by Ukraine, judging by the fact that we of of Now about good. Bulgarian super for this money. I took under 115, the protection for 125 from Makita rose like a native. The power is comparable to 600 watt network. When charged, the battery can be strongly pressed (cut 18 fittings), in defense does not leave. At 1 division to the AKB is no longer running. With a disc on Wood on 20 plywood sometimes went to defense. Conclusion: normal household Bulgarian, as additional. Complete set as in the description, packing at 3.5. I recommend to buy.