Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все быстро и четко..! Заказываю в этом магазине второй раз и впредь буду еще. Рекомендую.!
Delivery 16 days, brought by The Courier, increasingly working further operation
Delivery 2 weeks. Description matches. Heavy, externally high quality, how much time will show. Battery 3000 A.
Everything works. I'll try. Thanks store
Excellent angle grinder best price and quality offer.
It seems to work) it will be visible further
To Petrozavodsk delivered by express delivery in 10 days. Everything came as ordered. Ushm and battery are separately wrapped in air-bubble film. Until I tested, but the cardboard cuts on hurray. =)
OK I'm a Bulgarian. I'm doing everything to her. Not inferior to Wired, but very convenient, always with you, everywhere near and at hand. Wired is not needed everywhere. And the ability to do something with yourself without problems
For 3200 voshe fire
I recommend, 7 days delivery. Heavy, pleasant rubber plastic, 3997 rub.
The box is crumpled, but everything is normal, the Bulgarian is heavy, then it is necessary.
Long sent from a warehouse in Ukraine. Got while testing
Good as always, ordered at 11.11 and received 17.11 Work fine, build quality good.
Saw corners easily, peeled off pieces of 20 and there was still a charge. Suitable 125 protection with interskol. When the chipboard on the stone, it goes in defense. Kind of charging: flashing green-charging, burning green constantly-I charged, red-no need for a charge. It turned out to buy for 3326 R, so I'm happy with the purchase.
Good ushm. I use it now, the wires go into history. You can do a lot of things to her, the main thing is not to forget to stock up with batteries. I recommend this ear
It's missing to prove the wine box as seen in the photo.
Посылка была вся помята, но товар целый и рабочий. Болгарка класная, уже есть гайковерт этой фирмы работает на ура. Доставка быстрая, советую фирму и продавца.
Good tool. Delivery in Russia month. We have a big homeland.
It works pretty good. The battery doesn't last long, but it's acceptable. When you have two charging points left, it easily goes off by requiring some force (drooling, sanding, cutting.). Looks good quality in appearance. Generally good shopping. I ship very fast. Thank you
Shipment was fast,For home use, I used it to cut metal of .5 cm thick and it’s do the job, it is for home , not heavy duty tasks
Delivery is fast, took under the discs D 125, heavy, powerful, and most importantly, that I did not expect almost without noisy. Most of this tool firm I have. I'm happy with the purchase. To buy is recommended!.
Delivery by courier to the house. The goods are intact. The first time the quality of the goods of this brand is not pleased. The reducer stop ushm will not lock the shaft well. It will be difficult to slave with such an ear.
Good product arrived time well done
ok
Instead of ushm, the store by mistake sent a renovator. The issue was decided, the seller provided a discount coupon. The message is answered within 24 hours. Recommend!