Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really fast delivery! nice item.
I liked it. It is more convenient for me without water. I washed the window, dried it, and, when I finished from the paper, put the main part on the glass, and then the small parts. It looks better if the more matte surface will be,, face,,. I chose a dense towel for inviting and leveling. It keeps perfectly. if the place is chosen not well, you can remove and apply to the new one. (many times). Good luck and health to all!.
Delivery 4 weeks from 11,11. Packed in roll with foam tube inside. A little crumpled, but it did not affect.
Great. A big bigger that I was expecting but this is a plus. very easy to apply.
Delivered quickly, stickers are wrapped in a tube. During the delivery, half of the pipe came out of the package, and half crumpled. I hope it will not be critical to decorate the house, but as a gift it is no longer good :(
J’ai reçu ma commande parfaitement protégée et les 4 rouleaux d’autocollants pour fenêtre de Noël sont donc parfaites. La dimension des rouleaux est de 56 cm. La qualité des dessins est très bien et j’ai hâte de les coller sur mes fenêtres à l’approche des fêtes. Je recommande le vendeur ! merci
Great and super easy to stick-I can't put it down any lower because I have little kids (see if it lasts every Christmas haha)
The store sent the parcel quickly, to Moscow it reached in 2 weeks, packed very well, the sticker did not crumple, thanks to the seller for the promptness and good packing. Thank you.
Great sticker! I'm delighted with her. Easy to glue, easy to remove. No traces will remain on the window. The picture is large. Came the parcel on time, packed perfectly. I will still order for other windows.
I did not communicate with the store. But I want to say thank you very much! Packed neatly. My daughter liked it. Beautiful.
The sticker is large, the size is A3 probably or even larger. Made on a dense film. It is on a white background, so the picture is not visible)
No communication possible with the store
Order came quickly! I ordered 11 11, 24 already arrived at the point of issue. The package is slightly torn, but the stickers themselves are not hurt. Stickers are great beautiful!)
Excellent stickers, glued to water
Delivery two weeks in the consolidated parcel. The goods came very pompous. Apparently otherwise did not fit into the parcel with other goods. Insulting! Let's see how it will behave when pasting.
Attached to the reception through Nova poshtu. Uncle store
Very pretty, original decoration window . Quickly dotarła. Recommend product and salesman.
Beautiful stickers, but too big. I thought they 'd be better off.
Gently look, the quality of the stickers really liked. Well kept. Sorry for the instruction in English. But the translator was easily figured out. In general, the sticker can be easily removed from the paper backing with your hands and it was the side of which it was to the tubes together that the sheets were folded into the tube.. I will order more
Very cool stickers! on the window as if painted all this beauty
Fast shipping! Thank you! Lovely stickers for these Christmas days. Perfect packaging everything was delivered to me perfectly.
The goods came quickly, the stickers are very good, everything corresponds to the description. Whether they will hold on the glass again for the next year-time will show.
Very happy. The goods came quickly, even before the specified period. Nothing was broken, because. Inside the roll was a foam tube for rigidity. These stickers were reusable, which pleased me very much. They are not on glue, but somehow magnetic to the window. Very, very cool. I advise both the store and the goods.
Классные наклейки, но шары оказались неожиданно большие, 1 набора хватило на 2 окна. Отклеиваются хорошо. Пришли в срок, отлично упакованы, с плотным вкладышем в рулоне, поэтому не помялись
Sticker on static. Easy to attach. New Year's mood!