Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came sooner than expected, price very satisfied.
Very quickly came the goods and fully corresponds to the description
Delivery to Belarus a little less than a month, the angle is completely plastic, for amateur use of accuracy above the roof. Need to buy one battery CR2032.
Malka Super
The coal meter reached Moscow quickly enough. The material is plastic. Quality is good. I have not checked the work yet. Seller recommend.
Very nice product. I recommend the store
Well, I'm very pleased with it, I found it in the Post Box, which I never use I have new people in the 3°floor, I guess they put them there. So I don't know how long they have been there. Thank you for your service and hopefully I will be more alert, and check those boxes more often. The goods arrived in perfect condition and very fast, so I will be trying them today and I will let you know how good they are or not Thank you again and take care and be careful with the Virus* ☘️☘️
wery expensive for plastick toy.
Good essential tool for any handyman
He lacks quality in the plastic pile. As well as component number (battery). But it works. I'm early on schedule.
Trochi big handle =) They're not Buly!
Chegou em baladinha, perfeita e funcionando perfeitamente
Super fast delivery to Holland. Works well. I am very satisfied with it.
Good store, good product. Very fast delivery. I am satisfied with the product and recommend this seller
Corresponds to the description well that the battery would be included
Super
Plastic angle in kilometer would like it to be steel was not easy to read description that it was plastic
Okay, plastic rules.
We have received your package, it is correct, it has been very fast, we will check it and if there is any problem, we will be in touch, it is very good. Thank you very much and welcome.
Article conforms to the description. The CR2032 battery was not included but it was well specified in the description The angle is well at 90 °, I checked it with a Grade II certified equine and this is the most important point on an equine On one of the rules the graduation in centimeters begins on the edge of the rule without any offset which is practical. However, the graduation continues on the second regulates what is strange. I recommend to put to 0 for each measure to avoid having errors Note the 2 black rules are A little too flexible to my taste.
As advertised, it looks good quality, still not tested for lack of stack.
Quick delivery. Item as described. Good tool to measure angels. Good quality.
Good product, fast shipping. Not tested because I need special batteries, that are not included.
It haven’t put battery inside yet, but it looks good :)
A convenient thing, useful in construction, always wanted something like this. I recommend a digital angle meter.