Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice,good quality but is small,I thought it will be larger
Fast shipping. It corresponds to the description. It was for a gift so I didn't see him physically. However, and according to the photo. I recommend!
A little lost the first word (slightly factory marriage, and so basically everything is fine, thank you!
Верёвка, которая идёт вместе с табличкой коротковата
It's smaller than we expected, removing this, it's well crafted, it's like in the pictures, it came in well of time, the colors are so much as the pictures and overall it
Package came in one piece. Nothing broken. Really nice piece only if it was a bit bigger. I recommend
medium quality but very fast delivery !
невеличка дощечка, навряд підійде як самостійний декор, швидше як елемент якоїсь композиції
surprised by the size cos it's larger than the photo... Very nice nonetheless
Small plate plywood, printing not excellent quality but the price is pretty!
Спасибо продавцу за быструю отправку и полное соответствие товара!
as described. nice little signs
Super fast shipping! It took 15 days! So cute!!! Extremely well packed. It came in perfect condition.
well made. can be broken easlly buy its really nice. recommended
Très bien et arrivé très vite. je recommande, merci
Esta muy chulo, igual que el de la foto. El pedido llego muy rápido, en menos de dos semanas, y viene muy bien embalado, a tiempo para usarlo antes de las navidades
Симпатичная елочка) маленькая, можно повесить и на елку как игрушка
Cute
The sign is small. Like photo printing on plywood or don't know what it is. Used for decor. Recommend. Very cool looks
The sign is cool! Made of fine plywood
Ordered 10.19 took from mail 11.16 hub edge Smells like paint, came Wooden, complete with thread
Neatly packed. Delivered to the nearest Pyaterochka after about 3 weeks after the order!
All delivered quickly, but only the marriage in the decoration itself-did not correctly fix the word we. The toy was with the rope, we took it off, because we wanted to fix it on the door.
I thought it was a little bigger! But it still looks good!
If the gray suspension came with a crack on the star, then here only a little smeared paint, looks like a burning, otherwise normul, but after a few days, I I I