Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good rubber bands, the best kind of rubber bands for classes at home, there is an opportunity to pick up several rubber bands to increase strength
very good
По цене они приличные. Они делают свою работу. Единственным недостатком является то, что резины не принимают вес, и для тех, кто не привык их использовать, это немного раздражает в начале. Я оставляю их установленными на двери с моей уже запланированной процедурой тренировок в режиме «блеска» по цветам (веса). Доставка была очень быстрой
For the price you have are decent. They do their function. The only hit I get, is that the gums don't have the weight on them and for someone who's not used to using them is a bit of a mess at first. I leave them installed on the door with my training routine already planned in the form of a ”-by-color booklet (weights). The shipment was very fast.
The product corresponds to the description, sent quickly, track tracked, delivery less than a month. In operation showed itself normal. Carabiners are metal. Product and store recommend.
All right.
Sent the goods quickly, processed and delivered too quickly, and in full. Thank you so much. Seller recommend.
один жгут оказался без карабина, пустячок - я найду в ближ. магазе, но почему?
parece meio fraco, mas aparentemente é um bom custo benefício
One harness was without a carabiner, nothing-I will find it in the glare. Shop, but why?
Exactly as described.
Fast delivery, thank you
All as described, fast shipping! Thanks!
Good
The only negative-the black tube came with a small collateral. Let's see how it affects durability.
Доставка месяц, всё в комплекте.
Price contrast nicer domestic sold products for groom looks like much cheaper to four key Shipping is took during week four key
Отличный продукт хорошего качества
Посылка пришла быстро, всё в целости и сохранности, только резинки внутри полые, не знаю как будут в использовании, хотелось бы, что бы были крепкие, пока не пробовала.
great product good quality
Got it right
Great equipment, fast shipping, very happy
No anuncio diz 17 peças, mas algumas opções nao correspondem a quantidade de itens e só enviam 11. No fim, deu certo porque eu abri disputa e tive parte do valor reembolsado. Dica: Prestem atenção na opção dentro do anuncio, pra não sair no prejuízo. Vendedor posta rápido e dá pra acompanhar tudo certinho. Apesar do contratempo eu recomendo. custo benefício é muito alto em comparação com a média de preços no Brasil.
Look good, I have still provarle…
Arrived in 12 days. Quality norms, I recommend.