Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A pitty that it comes with a usb micro instead of usbc but it looks amazing and it is really light weight. Have not teste efficiency yet.
We will test it with direct sun, product 100% recommending according to supplier specifications, gift comes with a compass, and Android cell cable.
Very light and compact solar battery. At how quickly charges have not yet checked, but even with a weak (through the cloud) sunlight, the phone is charging. A little heavier than a paverbank of 10,000 milliampere. It was packed very well, the description corresponds, the cable and carabiner are included, I recommend the store!
Solar panel, store sent with scratch
ok!
ótimo produto
He arrived well, quickly and meets what he says.
Well wrapped and looks promising, it hasn't been tested yet, I'll leave comments on it later
Perfect, very well packaged very good material quality. I recommend
It's very cool, he charged me the celu from 50% to 100% in about 2 exact hours (I put it at 3 pm and pulled it out at 5 pm here in the north, with it looked like he was going to burn the panels because of the heat they absorb but nothing happens, a 7). I still recommend charging r a power Bank instead of celu so you can occupy it and have charge at the same time. If you live in the North buy the wea, which you are waiting for kdjdj (in the photo I used a longer usb because the one with is super chikito)
Embora eu não tenha como medir a amperagem da carga parece funcionar bem quando exposto diretamente ao sol. Demora um pouco, mas carrega adequadamente meu Power Bank.
Carries a 10000mAh powerbank 80% for all day Very cool have a recommend amazing construction
Работает!!! На солнце до 0,25 ампер, что не плохо. Доставка быстрая, упаковано нормально.
Not much damaged one of the panels. I did not check the work.
The product came as described. I had a problem with the delivery service and the store fixed it at the moment. Seller highly recommended. Not tested yet. I will update after use
Product arrived quickly and is all OK
artigo de acordo com a descrição, tem bom aspero, parece resistente para o valor pago veio rapido dentro do prazo estipulado. encomenda bem acondiciona com caixa de papels, plastico e envelope. de um modo geral um bom artigo. aconselho a compra
He's here fast. No instructions, No name, No mark.. Nothing. Pending testing. Bring compass with gift hitch I think. Thank you!
Excellent, it works, at least I measured up to 1A, I'll keep measuring
Great product and worth buying .. I have not yet tried it .. I will do as soon as... Very satisfied and recommended
Good product. Load very well.
Bon produit
0.61a in input, enough to charge my battery with a (good) live sun in a few hours.
I first indicated the wrong delivery address, but the store went to the meeting, canceled the order. For which he is a special thank you! Packed in carton. Everything has come, it works. To work you need direct rays of the sun more than not overcast weather.
Goods consistent with the description, charges even when zlej weather and 100% clouds (version 5 panels)