Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All perfect! Thank you!
They have good quality, they are very nice and arrived much earlier than planned and in perfect condition. I have had No need to contact the store.
Excellent decoration, on the tree as natural icicle
The goods came quite quickly! Perfectly suitable as an ornament on a Christmas tree, or as in my case, decoration in gift boxes. Icicle is not glass.
I received them yesterday!! They are super beautiful, it looks like real!! Small downside: there is nothing with to hang them, but hey, I love I highly recommend
They look beautiful, but they fall free
On the right of the fixsprice for 77 rubles, and on the left with Ali for 250 .. i will definitely... I regretted that I bought it on Ali... Och is expensive and the quality wants to be the best. The kit does not include ropes, and in the fixprice are included.
Icicle as in the picture. There is no rope in the kit. 10 pieces as ordered. Liked
Looks good. I liked it. Delivered relatively quickly. Thank you!
Beautiful. Very good packing. I recommend this store.
The parcel was delivered in 23 days. Track number was tracked constantly. The shipment was within 24 hours after payment. Icicle cool, (plastic) can be taken for the decoration of the tree. Definitely good product, I recommend a store and a store.
We see that they are plastic but once in the tree it makes its little effect. And for 2.79 € the 10 no regret. Arrived in 9 days.
Sople very nice. Fast shipping for En. only minus it no sznureczków
Thank you! Very nice! I highly recommend the store
No turns. Original ones. The lights on the Christmas tree are displayed in clear icicles and looks beautiful. Like glass.
Description corresponds. It's a pity that there are no strings for which to hang on the tree.
Good icicles. Come whole, I like it. I recommend the store (did not communicate). Ordered on November 11, and received on December 11
I liked it. Ordinary plastic, but from a distance they look beautiful. Delivery to Minsk (RB) about a month.
Cute icicle! Delivery fast! Thank you store!
Beautiful, plastic. There are no defects and sharp corners. Additionally, they were sealed in the film with a navel. Went month
The product corresponds to the description, everything is fine, there was a month of parcel. Which is not nice of him.
Заказала 11.11, получила 11.12. Сосульки пластиковые, без запаха. Без верёвочек. Миленькие, небольшие. Использую в новогоднем дизайне. Товар хороший, продавец отправил быстро.
I ordered 70 juice. Seller sent 75❤Thank you! Packed in 5 pieces bags and total bubble film. All correspond to the description and photo, the arms of all whole
Пластиковые сосульки. На ёлку ещё не вешали, будет сюрприз для детей. Советую к заказу
We arrived on time in integrity and safety, waiting for when we put the Christmas tree and we will decorate)) the store did not communicate.