Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, give good safety, not so hard but allow great support for scatch which is where I use the most
Very good! Perfect!! High quality.
Arrived quickly, the order is satisfied!!!
Excellent product, I regret not buying one more. Recommended, delivery time was about 30 days. The store is kind.
We'll see how about workouts but for now everything points to very good product.
Good store and fast everything gets to me sooner than expected.
The goods drove long had to wait but it was worth the goods is ideal for everyone
Excellent bandages on the hands. Fix tight. Quality-Super! Recommend.
Good product are noticed thick elastic well finished. I q am wide bone and I do musculation I notice how well you hold the wrist and the elastic tightly tighten the velcro is in the right position so that neither on nor fail velcro when closing totally
They fit great to the wrist and squeeze a lot (which is good)
Very good quality, good material and nice squeeze for sport.
Excellent Product, loved. Firm the wrist and good material.
Product. chwgou very fast and has excellent quality!
Excellent quality! In decatlon and Sportmaster one cuff stands for 1000R, and here for 2 in the area of 400₽!!! Recommend! Cuffs are long, on a female wrist in two turns. Fixes chic! Packing is also decent, you can take it for a gift.
I'll try them this week and make commentaries. Or first impression. They look strong. Very nice.
Took for a press, very dense and hard, 2 full turns around the brush
Very good! Press the handle is ideal for exercises with much load.
Quality for 5 +. Don't think, buy!
Came quickly and with tracking in one package along with other orders. I ordered myself and friends. All order are satisfied!
Good same the photo thanks
The product came quickly and exactly corresponds to the description. Rubber bands look good. Fix tight. Velcro keeps well (at least while new).
The quality is excellent, it fixes well. For the wrist 19 cm back to back-it is desirable to find more. Rather, a little stretch and there will be norms. The store is handsome-quickly everything went away.
Perfect! Love it! As described! It was delivered on time! Excellent salesman! Thanks!
As recommended product the fabric is good I and compared 2 pairs the material is elastic the velcro is good I sewing is good a doesn't come out a hello
Excellent Product highly recommended at 100%