Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of QDukan (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived really quickly. Well packaged and the product feels strong and sturdy. Comfortable wear and immediate relief from wrist pain while training. Thank you!
Excellent bandages of medium stiffness, the hand is fixed well, will test in the hall. The quality of the performance is excellent, I definitely recommend and the product. Came for a week and a half in Moscow.
Like in the picture. Everything OK. Less than 15 days shipping to Spain.
Great quality and good shiptime to Sweden.
Product as described, fast shipping. Thanks.
Product excellent quality! Still not tested, but am satisfied
It came quickly, it corresponds to the description was satisfied!
great quality!! recommended!
Delivery month in the national parcel. Tried on, fixation is good, and practice will show. To find fault, like nothing, though, could be more authentic. In general, the wristbands are good.
Good quality, very fast Delivery.
perfect
top
The goods went a month. I did not closely track, I thought it would not come. But he came and the quality is super. Im happy!!! Comfortable)) thanks.
Bandages are a bomb. I thought it would be much worse. Reliably Fix the wrist.
Surprisingly perfectly holds and fixes, I recommend!
Me norms. But those who have a thicker hand will need to change the Velcro.
Binty Tori, fiksuyut чудовo, product reviews, I recommend
Качество хорошее, посмотрим сколько прослужат, в принципе покупкой доволен, пришло очень быстро, до СПб за 2 недели. Продавца рекомендую. Кому нужны тренировочные бинты по бюджетной цене, можно брать. С продавцов не общался, надобности не было.
Пришло быстро и с отслеживанием в одном пакете вместе с другими заказами. Заказывал себе и знакомым. Все заказом довольны!
exactly what i ordered, the quality is great, i will wait and see the durability, but so far im satisfied
No cheat, as described in the announcement. Not tried yet, the scratch is good and the elasticity too. Sorry for the photos but admit that they are more beautiful
Perfect. It took them little to arrive
Everything came thanks to the description track tracked
Still not used in training but look firm and is like the picture.
Quality is good, Velcro holds tightly.